Concierge Services

Whether you are visiting London for a holiday or business trip, we are sure our friendly team can help ensure you have a comfortable and pleasant stay in London.

Find below a most frequently asked questions and answers.

If the question you have is not listed below please do not hesitate to contact us, and we will get back to you as soon as possible.

Frequently Asked Questions

What is the hotel's cancellation policy?
We require 48 hours notice of cancellation prior to your arrival, or one night's accommodation cost will be charged to the credit card used to guarantee the booking.
Do I pay for my reservation when I make the booking?
All we need is your credit card number to secure your booking.
When do I pay for my reservation?
You pay when you arrive in the hotel.